Merchant FAQ

How soon can I start accepting orders? After you apply give us 2-3 days to create your store. We will then send you a link to create a login to began setting your store up. After your store is completed and set up the way you prefer, then you can start accepting orders.

How do I apply to become a merchant? Click here to register to become a merchant.

What happens after I register? We will review and confirm all of your application information, use this information to create your store, and then send you an email invite link to create your login and begin working in your store.

Are your commissions competitive? Yes. Our commissions are lower than Door Dash and Uber Eats.

Is the app easy to use for my customers? Yes! Very user friendly and an inviting interface.

How do I set up my store? We will do the initial set up and then email you a link to a video tutorial on how to configure merchant store settings.

How do I add my menu or a new product? We will initially add your menu if you want us to. We will also email you a link to a video tutorial on how to add your menu or new product or we can make changes for you.

How do I add new labels? We will email you a link to a video tutorial on how to add new labels or we can ad them for you.

Can the manager or owner download the merchant app to a cell phone and monitor the store when we are away from the store? Yes. They can also manage their system from a web browser

How will I get paid? We will email you a link with a passcode to share your bank information directly to our financial institution so they can set up your direct deposit payout account.

What will I be able to manage in my store? You can manage all active and scheduled orders which includes pending, accepted, ready, completed, and cancelled.

Will I be able to see customers ratings and reviews? Yes, on your admin dashboard and on your order screen after they place an order. You can use the feedback to improve, receive more orders, and build loyal, repeat customers.

Who handles customer order issues and returns? Customers will contact the merchant directly for all order issues and returns. Merchant makes the decision on giving the customer a return and will inform us if you are giving a return. It is best to try to work with the customer if you feel fraud is not involved to keep your customer and avoid chargebacks. You may want to give the customer a credit.

Will I be able to track total orders, like active, completed, and cancelled? Yes, on your order screen.

Will I be able to set up on demand and schedule for deliveries? Yes, on your settings screen.

Can I add other users to use and monitor the store? Yes, on your settings screen.

Will I be able to upload my logo and cover picture so my store can be recognized? Yes. on your settings screen.

Are there opportunities to purchase feature spots on the platform for more visibility? Yes. We have areas for banners and features at the top of our app for you to gain more visibility.

If I have a non-restaurant business where customers set appointments, reservations, and bookings, can my business use your service? Yes. Please click here to view merchants we serve.

If I sale products from a retail store, can my business use your services? Yes. Any business that sales legal and lawful retail products can sell these items on our platform. Please click here to view the merchants we serve.

Can I sale alcohol on your platform? No. We do not allow alcohol sales on our platform at this time. Please check the FAQ periodically to see if that has changed.

Can I create my own delivery radius? We will have a discussion with you then create your delivery radius after you register.

Can my store be listed under different food categories for more visibility on what we have to offer? Yes.

Is there a limit to the number of food categories my store can be listed under? No.

How will customers find me? Many ways. The best way is through purchasing a banner or feature subscription at the top of the app to gain more visibility, another is through the categories your store will be listed under which will be visible near the top of the app, also when customers put their address in the closest restaurants to them in the delivery zone will populate for them to see. They can sort and filter by minimum order amount, rating, or cuisine and enter their preferred store in the search bar at the top of the app.

How do I contact you for app or store concerns? Click here to contact customer support.

Will customers be able to put in special request for their orders? Yes. You will see the instructions upon accepting the order.

What if I have multiple locations? We can service all of your locations anywhere in the country.

How will customers know we use MID-SERV? Add a link to our app to your website. That link will send customers directly to your store. Promote us on all your social media channels. You will also receive stickers and flyers to put on your stores doors and windows. We will also promote and market you as a delivery partner to help you generate more visibility and sales.

How will I operate your app to manage my store? You can download our app on an android tablet. If you do not have an android tablet you can operate your store from your computer web browser using this link.

How do I turn off my store so customers will not place orders when I am closed? There is a Merchant Status button at the top of your store. Just remember to toggle it off at closing time and toggle it on when you open. Also our platform is set up to where customers can't place orders outside of your operating hours.

How can I avoid missing any orders? Make sure you are set up to accept orders as soon as they come in.

Will I be able to set my food prep time? Yes. But be honest about your time and make sure it's accurate. This sets upfront expectations for your customers and can increase your order volume. This time is used to help inform when to send the delivery driver.

Will the driver have the name of the order and order number? Yes. Make sure you match up the name and order number with the delivery driver to assure the driver takes the correct order. Make sure the driver confirms the order before leaving with the order. This gives you more protection.

Do you track your drivers during delivery to assure they complete delivery in a timely manner? Yes we track all drivers with our Autozod satellite tracking system from pick up to drop-off. Our tracking system can track drivers at street level.